In early July 2025, a class-action lawsuit1 was filed against Heartland Dental, the largest dental support organization (DSO) in the United States. The lawsuit alleges that Heartland used AI-powered call tracking and transcription tools from RingCentral without obtaining informed consent from patients. It’s an eye-opener for the entire dental profession especially for those of us … Read more
When Uxbridge Dental Care set out to build a new home for their practice, they weren’t just thinking about dental chairs and waiting rooms; they were envisioning a warm, welcoming, and modern space where patient care could thrive. To bring that vision to life, they partnered with Studio 6 Inc., a design-build firm known for … Read more
Who moved my cheese—in my dental practice? Inspired by Spencer Johnson’s business classic —reimagined for today’s dental practice owners Your clinical skills didn’t shrink your schedule.Your patients didn’t disappear because of the economy.They followed someone willing to adapt while you clung to what used to work. Let me rip the Band-Aid off. This isn’t going … Read more
We’re entering a bold new era of healthcare—one shaped by personalized medicine, preventative care, and a more integrative understanding of the body and mind. And at the heart of this evolution is something long overlooked: oral health. Once seen as separate from the rest of the body, it’s now recognized as a cornerstone of lifelong … Read more
The real reason your practice isn’t growing? Fear masquerading as caution. Businesses don’t collapse in a single moment—they erode by clinging to what once worked. Blockbuster didn’t die because of competition. It died because it stayed the same while the world changed. Blockbuster is a case study in denial. And here’s the hard truth: some … Read more
The recent federal election in Canada resulted in a Liberal minority government under Prime Minister Mark Carney. For Canadian dental professionals—including dentists, practice owners, and industry executives—this political shift brings significant implications that require careful consideration. Understanding how these policy changes will influence the dental sector is essential for strategic business and financial planning. Economic … Read more
Non-compete and non-solicit clauses have become common fixtures in dental practice agreements. Whether in associate contracts, shareholder deals, or the sale of a clinic, these provisions are designed to protect what matters most: the patient base and the goodwill of the practice. But these clauses don’t always hold up. Courts, if requested, will take a … Read more
Office Space: Olive & Ivory Dental Studio The why: Background story In the heart of Sherwood Park, a growing suburb of Edmonton, Alberta, a high-tech dental practice with style and soul has recently opened. Olive & Ivory Dental Studio is the creation of Dr. Jehan Nanji and her husband, Aly Remtulla. Their story began in the … Read more
Whether you’re a general dentist, hygienist, assistant, or specialist, the dentistry profession often requires long hours and emotional investment. While the rewards of the profession can be great, the high-stress nature of dental practice can leave little energy for the people you care about most. Over time it can quietly take a toll on relationships … Read more
As a First Nations woman living in southern Ontario, I recognize the privilege I have had in accessing dental care. Growing up, my family had regular visits to the dentist, and I rarely thought about whether I felt safe or welcome in those spaces. But as I grew older, and as I connected more deeply … Read more
Why most dentists have become a commodity in an economy where patients shop for dental care using their own system for buying I’ve been in this industry long enough to know that absolutely nothing has changed in how dentists market to attract new patients to their practices. The patients who pay, stay and refer. You … Read more
Before you sign your long and complicated associate contract, there are a few things you should look out for. Sana Arshad, CEO and Founder of ADC CPA, shares this list and her tips for contract reviews. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Why smart dentists invest in index funds, not individual stocks As a dentist, your expertise is in patient care, not picking stocks. Yet many professionals are lured into the world of active investing, believing they can outperform the market by selecting the right stocks or timing their trades. The reality? Even the world’s top investors … Read more
The why: Background story Dr. T. Daniel Lawen’s interest in healthcare began during a conversation with his older brother who was considering a career path in dentistry. His brother ultimately decided to follow traditions into their family’s real-estate development company. However, the idea of becoming a dentist stuck with Dr. Lawen as he enthusiastically pursued that … Read more
Over the last 50 years, the benefits of fluoride have been established without question. Now, however, its efficacy has come into question by the appointed head of Health and Human Services, Robert F. Kennedy, Jr., who has no background in the health sciences. In fact, he has opposed vaccinations, such as the measles vaccine, so … Read more
One of the parts of our work we love most is educating dentists on the best practices for digital marketing. Done correctly, online marketing should be a revenue generating machine for your dental practice, not another cost centre that reduces your bottom line. While dental school gave you the tools to care for patients, it … Read more
Is the grass really greener on the other side? Let’s get something straight. If you’re even thinking about selling your practice to buy a “better” one, this report is for you. Not the sugar-coated version your peers post on social media—but the truth that gets whispered in private. Everything looks fine on the surface… but … Read more
This report was inspired by the ideas and thinking of Bill Perkins—hedge fund manager, world-class poker player, asymmetric thinker, and entrepreneur worth hundreds of millions. Summary Most dentists will work themselves into the ground and have almost nothing to show for it—because they never fix the real problem. They play small, they move slow, and … Read more
Artificial Intelligence (AI) is fundamentally changing dentistry, moving from curiosity to clinical necessity. We’ve talked about digital workflows, imaging tech, and paperless systems for years. But what’s coming next is not incremental. It’s exponential. To fully grasp what this means, we need to revisit the foundations. AI, in its broadest sense, refers to the idea … Read more
You may recall that conversion rates are among the most important indicators related to the health of your digital marketing strategy. You track the total number of visitors to your site. Now, this indicator measures the percentage of those visitors who “convert” or take the next desirable action step – whether that be requesting more … Read more