Welcome to December and my final blog for 2021! It has been a great honour to share some of my thoughts with you again this year and I look forward to continuing to do so in 2022! My most recent blogs have focused on the importance of proper onboarding to increase your rate of employee … Read more
In our profession, there has always been a big push through December leading into the holiday season, which can be both mentally and physically taxing for the entire practice team. This year, the impact of this hectic time was further amplified by our second full year of maneuvering amid a global pandemic. Aside from being … Read more
The Faculty of Dentistry at the University of Toronto recently opened its new state-of-the-art clinic at 777 Bay St. The more than $7M project has created a beautiful 15,000 square foot clinic featuring 41 enclosed operatories that will enhance the patient experience and enrich clinical education. It is well located for patients to access it … Read more
Mandatory COVID vaccination policies implicate a complex intersection of laws including employment, human rights, occupational health and safety, privacy, personal health information, administrative and constitutional law. And this area of law is in near-constant flux as this article goes to print. 1. Must you have a COVID vaccination policy? The short answer is: probably. The … Read more
TIP #1: Prepare Years in Advance Begin planning 2 to 5 years before contemplating selling. Why? Because it can take up to 2 years to put your team members on contract. It can also take 2 or more years to set up or clean up your professional corporation in anticipation of a sale (if you’re … Read more
At the center of a good dental marketing plan is a good website. However, when you expand to multiple locations, a website might not be enough. You may need one for each office. There are several factors to consider when making your decision. Does a single website make sense for your business model? One website … Read more
THE WHY: Owner’s story Willow Dental is a well-established practice that has been serving dental healthcare to its community for over 50 years. In 2018, its latest owners moved Willow Dental to its most recent location in Mississauga, Ont. Dr. Neil Elman (Principal Dentist) and Lisa Duncan (Hygiene Corporation) share a collaborative strategic alliance that … Read more
Do you remember the classic animated movie, “How the Grinch Stole Christmas” by Dr. Seuss? It’s my favourite Christmas movie. You probably know the premise: an evil monster – The Grinch – steals all the Christmas presents hoping he can ruin Christmas. But then he sees that Christmas isn’t gone, that surprisingly, Christmas actually goes … Read more
When was the last time you reassessed your brand? Let Angela Mulrooney explain why you should be performing a brand audit on your practice in this episode of Weekly Wisdom. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Dental insurance billing is one of the most critical operations at a dental office. No matter how efficiently you’re producing and delivering quality patient care, your practice won’t grow unless an ethical dental billing process is in place. Despite your continuous efforts in improving the practice, there’s always a need for financial management to keep … Read more
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In this week’s Weekly Wisdom video, Michelle Podulsky shares how you can turn your office gripe sessions into productive meetings. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
You have seen advertisements for template-based website builders that promise you can create and publish a site in minutes. Maybe you found a designer or marketing company that promises an online presence within a week or two. Are these claims valid? Quite possible. Are the products likely adequate for marketing your dental practice? No! One … Read more
Employee turnover can cost as much as 200% of the annual salary of a departing staff member, reports BDCCanada, yet approximately 49% of Canadians are “seriously considering leaving” their current place of employment. According to the 11th annual Hays Salary Guide, the highest rates of workers who are thinking of leaving their current job are … Read more
In this week’s Weekly Wisdom video, Angela Mulrooney shares how knowing your brand archetype is important for understanding your brand. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Businesses in Canada, with 62 attacks, are the third most likely worldwide to have their data held hostage, said new research by NordLocker. Researchers, who analyzed 1,200 companies hit by ransomware gangs in 2020 and 2021, said the U.S. (732 cases), U.K. (74), France (58) and Germany (39) filled out the top five. As for economic … Read more
In my last blog, I touched upon the idea that proper onboarding of a new team member was vital to avoid playing the current, far too popular game of employee roulette. Many of my colleagues agree that most dental offices have historically struggled with onboarding and training. Rather than develop a training program, many offices … Read more
Professional conflicts may arise when dental principals and dental associates disagree about processes in the dental clinic. These conflicts may have regulatory implications before the Royal College of Dental Surgeons of Ontario (RCDSO). In ideal circumstances, dental principals and dental associates will have excellent and mutually supportive relationships that benefit both parties. Associate dentists can … Read more
Recently my daughter had her wisdom teeth extracted. The day before she asked me to buy her pineapple juice. I replied, “Pineapple juice? Why do you want that? You don’t even like pineapples.” She said, “I saw on TikTok that drinking pineapple juice before getting your wisdom teeth out reduces pain and swelling.” Uggghh! Another … Read more
You’re no longer special just because you offer implants, cosmetics and orthodontics. Moderate-to-complex care dentistry is rapidly becoming less of a differentiator among dentists. The differentiator among dentists in this decade and following is when they make patients feel well-cared for. This differentiator exerts its greatest influence during the new patient experience and treatment presentation … Read more