More than half of the Canadian dentists who responded to our survey reported having to resolve conflict between team members at their practice. A dental office is full of people working in close quarters, with potentially very different personalities and opinions. It’s not a question of if conflict will arise at your clinic, but when … Read more
I work as a university business professor and executive educator. Part of my job is to help others view organizational life from a broad range of perspectives. My classes focus on how an analysis of an organizational issue must be broad, insightful, and focused on helping. My participants and students work on developing the skills to … Read more
One of the hardest aspects of being the CEO of your practice is holding your team accountable when their performance is not measuring up. Let’s face it, most dentists try to be people pleasers. They want their patients to be happy. They want their team to be happy. Conversations about poor performance can be hard. … Read more
In last month’s journey to developing your inner-CEO, we referenced the importance of working with a leadership team. Working more efficiently will mean delegating some managerial tasks to members of that team. Before considering which tasks you should delegate, I want to address one of the greatest obstacles I see to the effective operation of … Read more
Welcome to December and my final blog for 2021! It has been a great honour to share some of my thoughts with you again this year and I look forward to continuing to do so in 2022! My most recent blogs have focused on the importance of proper onboarding to increase your rate of employee … Read more
Culture can be a nebulous word that’s hard to pin down to a definition, but when we’re applying the concept to companies, teams and dental offices, there is actually a clear-cut definition. Culture is the set of established and accepted behaviours, attitudes and perceptions collectively established by a team. It is defined by the values … Read more
Running an efficient dental practice while keeping up with the advances of delivery of care during a pandemic can be an area that overwhelms many dental professionals. Whether you are a practice owner, administrative or clinical team member, being part of a successful practice is important to everyone. Working at a leading office allows one … Read more
We probably all remember listening to the music of our parents when we were kids. Some of it we liked…others, not so much. My parents grew up in the juke box/malt shop era, so 50’s rock and roll was part of my childhood. One of the songs I recall opened with the line “Let me … Read more
Success is walking from failure to failure with no loss of enthusiasm – Winston Churchill This past February, Oral Health was invited to Henry Schein’s National Sales Meeting at the Scotiabank Convention Centre in Niagara Falls, Ontario – and it did not disappoint. On the opening night, the hockey themed event kicked off with more … Read more
Maybe you don’t pay overtime because you let your staff take a day off when they need it, or maybe your staff doesn’t get a proper lunch break most days, but once in a while they can take an extra long lunch or leave early. It’s nice to think that this kind of flexibility is … Read more
Former employees of Dr. Clint Herzog say they haven’t seen a paycheck after the FLOSS Dental on Brodie Lane closed. Latisha Hines says Dr. Clint Herzog owes her money, more than a thousand dollars. The dental assistant used to work at FLOSS Dental but says she walked out when the paychecks stopped. “I’m mad. If it … Read more
“I don’t know what the dentist expects of me” Has anyone in your office ever uttered this phrase? It is one of the most common statements we hear when working with offices struggling to achieve their full potential. When team members are unsure about your expectations, the result is usually too much open time, … Read more
What makes a successful dental practice? Sometimes the sales numbers are decreasing and you may wonder why your company is not reaching its potential. The reason for such a situation may be that your employees are not happy. So how do we increase the performance of the firm? The answer is to make your employees … Read more