The day your dental website goes live is an exciting milestone. Everything has been approved, reviewed for errors and optimized for Google. However, the website is not finished. Why? Because a website is never finished. It needs to grow and evolve with technology, as well as changes in your practice. Is your information still accurate? … Read more
There are seven key distinctions that set the bar for consistently delivering an ideal new patient experience and increasing satisfaction, retention, and referrals. Making a “distinction” involves refining one’s thinking. Dentists are good at making clinical distinctions. For example, recognizing subtle aspects of occlusion that may alter restorative material decisions is a clinical distinction. However, … Read more
Is creativity important to you? Are you a creative person? If so, in what way? What defines you as creative? What makes you creative or increases your creative potential? How do you define creativity? Is creativity something that is just inherent to the way you operate, planned and strategic, or organic in that it just … Read more
There is no need to convince that online reviews play a crucial role in businesses nowadays. Numbers speak for themselves: 85% of dental patients look at the opinions on the Internet and consider them an important factor while choosing a dentist. The actual question is how to ensure that your practice has positive feedback which … Read more
From greater savings to protection, an IPP offers more for Canada’s high-income professionals Most people are familiar with an RRSP (Registered Retirement Savings Plan). While an RRSP is ideal for many, an IPP offers unique advantages for dentists. The IPP is custom-designed and takes into account each participant’s needs and personal situation. The contributions required … Read more
In this episode of Weekly Wisdom, Alex Zlatin describes how to achieve operational excellence in your practice. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox each week!
Let us paint a picture for you: your front-office staff receives a normal looking email from a client. They’re asking about a charge from last month and there’s a link to a picture they claim is a different charge. Your staff member clicks on the link to investigate and three seconds later your computer becomes … Read more
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Like most industries, dentistry is evolving rapidly. The field is now divided broadly into two categories of offices — corporate dentistry and solo practitioners. These two groups are similar in that the professionals all work to offer patients the proper dental services they need. In this sense, success for a solo practitioner is not entirely … Read more
According to common wisdom, an increase in new patients equals growth for your dental practice. However, that is only part of the equation. If you are losing as many patients as you are getting, then your practice is not growing. Never underestimate the importance of patient retention If you focus all your efforts on new … Read more
There is no doubt in anyone’s mind that the current pandemic has had many negative impacts on dentistry. As discussed last month, revenue has been down while costs are up. Despite the many hurdles you have had to face, we would also like to explore the potential opportunities that have emerged during the last year. … Read more
In this episode of Weekly Wisdom, Dr. Angela Mulrooney returns to discuss how to level up your brand during the pandemic! Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox each week!
In the Summer of 2020, in the middle of a pandemic that saw many businesses struggling to adapt, shrinking their workforce, and in many cases closing their doors, the Court of Appeal dropped a bomb when they released the Waksdale Case (Waksdale v Sweagon North America Inc., 2020 ONCA 391) which made firing non-unionized employees … Read more
In this episode of Weekly Wisdom, David Chong Yen CPA, CA, CFP shares what you should be prioritizing from a financial perspective. Should you buy your practice or your home first? Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox each week!
Have you sat down with your accountant yet to review your 2020 financial statements? Now is the time of year many of you are doing just that! And let’s face it…looking at those numbers after a year of Covid is not likely to help chase away the February Blues…even as we move into March! Some … Read more
You’re half an hour behind and you have three hygiene checks to perform. Mrs. Brown’s implant crown popped off while an assistant was taking an impression, not to mention the servers are down and the receptionists are panicking. Your heart is pounding, you’re getting heart burn, and your stress is overwhelming. What do you do? … Read more
Human resources (HR) can encompass a myriad of elements that build, support and drive the employment experience within an organization. From employee engagement to training and performance management, HR can be a creative and strategic partner in making your business thrive. However, and while not seemingly as exciting or sexy, one of the key elements … Read more
Part 1 – A Two Part Series Integrated Solutions that Improve the Patient Experience and Practice Productivity In recent years, heightened competition among dental practices across North America has caused a shift toward a more value-based and patient-centered care model.1 Out of necessity, it has made improving the patient experience a major objective for many … Read more
As a profession, we are currently in a fortunate position. Our practices provide us the ability to live a comfortable life, maximize our value when it’s time to sell, and leave a professional legacy in the communities in which we serve. Strong practice values continue to be supported, even in today’s challenging climate with goodwill … Read more
Good people are so hard to find!” “There are no good candidates out there.” “All the best ones are taken.” Do any of these hiring frustrations sound familiar? This has long been a common lament of hiring managers and dental office owners, and layering the COVID pandemic environment onto the situation has caused a historic … Read more