In this week’s Weekly Wisdom video, Dr. Mark Lin explains how important interviewing patients is and what questions you should be asking. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox each week! Sponsored by Carestream Dental offers solutions for dental practitioners, including 3D imaging systems, panoramic and … Read more
For a woman carrying a child at any stage of pregnancy, maintaining good health in all aspects is vital. Many women are aware of the various foods and drinks they will need to abstain from, or the vitamins they will need to take, but taking proper care of their teeth and gums can often go … Read more
It’s been said that there is no health without mental health—the truth of this statement is difficult to refute. Mental illness presents a serious barrier to receiving good health care and dental care is no exception. The enormity of this public health concern becomes clear when you consider that, at any moment in Canada, mental … Read more
Let’s not beat around the bush: patients can and will leave your practice because of you. Dissatisfaction with a dentist or their team is the number one reason for patients finding a new practice. However, it’s crucial to note: patients want to be loyal and stay. You already know that chairside manner is the most … Read more
First impressions matter. Whether it’s the first handshake, the first walk-through or the first “hello” in a phone call – they matter. Those firsts are how you base your opinion on an experience, and that’s what your patients are doing the moment they call your office or walk through the door. Visualize your office and … Read more
Maintaining its focus on consumer safety, the Dental Board of California has issued an increasing number of citations in recent years. As noted in its 2018 Sunset Review Report to the California Legislature, citations increased by 36 percent in each of the previous four fiscal years: 47 citations in FY 2015-16; 56 citations in FY … Read more
Bruce Freeman, Orthodontist and Staff Clinician, Facial Pain Unit at Mount Sinai Hospital goes through multiple steps and strategies for ensuring that you and your team are creating a great visit for every patient, every time.
When a child is scheduled to be seen by a dentist, it is important to remember that this visit will likely involve at least two individuals: the child and his or her parents. Today, parents want to play an active role in their child’s healthcare, and will report to the dental office with certain expectations … Read more
What’s more challenging: Finding qualified Level II Assistants, or keeping up with patient expectations? It’s a trick question because they’re both vital to the success of your practice. However, based on our recent survey*, we probably could have predicted your response based on your practice’s revenue. We found Canadian dentists who earned less than $500,000 … Read more
We have all been mystified and even exasperated by our more challenging clients, for example: those with inadequate self-care despite having sufficient manual dexterity; and people who attend irregularly for dental care, or fail to show up for scheduled appointments. We might also encounter individuals who panic if reclined in the chair, or seem angry, … Read more
BlueIQ, developers of the practice analytics platform that gathers data from multiple sources, announced the release of Insights, a new graphical display of scheduling data specifically designed for team huddles, helping dental teams drive production by focusing on key appointments. Insights provides dental teams with a simple display of the day’s schedule to review key … Read more
Recognizing a recent shift in the way patients engage with their healthcare providers should play a significant role in the future success of any individual private medical practice, especially dentistry. The old adage that a patient will merely follow the advice and recommendations of their healthcare providers is no longer relevant. This shift in patient … Read more
“I don’t know what the dentist expects of me” Has anyone in your office ever uttered this phrase? It is one of the most common statements we hear when working with offices struggling to achieve their full potential. When team members are unsure about your expectations, the result is usually too much open time, … Read more
When you put so much work into making your patients happy, it can be a shock to get an unfavorable online review. Having a plan to deal with negative feedback will help you maintain your reputation and avoid letting emotions take control in these situations. With 90 percent of consumers using online reviews to inform … Read more
RecordLinc Inc., a web-based dental collaboration tool, today unveiled its latest module, the RecordLinc Implant Case Management System (RIMS). RIMS will be the official replacement for iConfident Dental Implant Case Management and makes its debut today at the Academy of Osseointegration Annual Meeting held in Orlando from March 15 – 18, 2017. RIMS is a … Read more
Marketing your practice well requires the right marketing mix … it takes hard work, innovative, thoughtful ideas and consistent effort. Over the upcoming weeks, I will have many conversations with doctors and office managers wanting to attract more new patients to finish their year off strong and set themselves up for success to begin the … Read more
One of the key attributes that can distinguish your dental marketing approach from other competitors is thought leadership. When patients search for a local dentist online, they are not only looking for credentials of competence, but also for authority and reputation of the dentist in the field. Online searchers will look forward to educative and … Read more