Patient Experience

Start From The Inside – Common Internal Communication Problems In Dental Practices That Influence Patients

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An effective communication system is key to positive patient experiences and a more productive environment for healthcare practices. Prompt medical delivery services or quality treatment of patients are significant determinants in whether a healthcare practice succeeds or fails. Additionally, patients are also more comfortable talking about their health outcomes with healthcare providers who are more … Read more

How To Craft The Perfect Re-Care Program

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In the world of dental hygiene, we commonly refer to routine follow up exams with patients as ‘recall’ appointments. More appropriately, these can be considered re-care exams, as our patients aren’t recalled per se, rather compassionately re-cared for through the ongoing monitoring and maintenance of their oral health. Re-care exams play a very important role … Read more

5 Important Steps to Improve New Patient Experience

The patient experience is the most vital aspect of maintaining a successful dentist-to-patient relationship. Following a comprehensive routine for marketing your practice to new patients makes them feel cared for and is a critical part of running a successful dental clinic. 1. Why the first phone call plays a vital role The initial phone call … Read more

Smile! Your Patients Are Watching You

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In the day-to-day rush and routine of running a dental practice it can be difficult to pause and appreciate the value your staff bring not only to your office, but your patients’ experiences. We recently surveyed 1,000 dental patients from across Canada and they agree: your staff are important. Nearly one third of patients said … Read more

Steps to Providing a Positive Patient Experience

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Bruce Freeman, Orthodontist and Staff Clinician, Facial Pain Unit at Mount Sinai Hospital goes through multiple steps and strategies for ensuring that you and your team are creating a great visit for every patient, every time.

Does Your H.I. Need an Upgrade?

Many of you may have noticed the recent trend in my blogs where I have been focusing on how technological evolution is impacting dentistry. While I could never be mistaken for a “techie”, the idea of considering how innovation is changing our behaviour is fascinating to me. While it is easy to get lost in … Read more

“I Don’t Know What My Competitors Charge”

Stay on top of the competition. A good place to start is to know who and where your competition is, yet 17.4 per cent of Canadian dentists* don’t know how their fees compare to other dentists in their area. While there are many factors (region, practice size, etc.) to determine if this should be a … Read more