The During Experience: Where trust is built
As dental hygienists, once a patient walks through your door and settles into your chair, something powerful begins to unfold. The During Experience is where trust is built—or quietly broken.
Patient Experience
A new year, a stronger practice: Where can you elevate client care?
January is a perfect moment to pause and ask an important, guiding question: Where could I enhance and elevate the care I provide to my clients this year? Growth in dental hygiene doesn’t always require dramatic change. More often, it begins with honest assessment, thoughtful reflection, and intentional decision-making.
The before experience: Setting the stage for patient trust
On Track with KathleenYour monthly reset button for professional growth and personal well-being As dental hygienists, we often think of the appointment as starting when our patient sits in the chair. But from your patient’s perspective, their journey begins much earlier. The before experience—everything that happens leading up to the appointment—sets the tone for how … Read more
Smiles and patient surveys speak volumes
Patient surveys are key to improving oral health experiences, driving satisfaction and loyalty with measurable ROI. Effective surveys should be simple, concise, aligned with patient preferences, and integrated into broader marketing strategies to highlight strengths and address areas for improvement.
The full patient experience: A 360° view through your patients’ eyes
As dental hygienists, we spend much of our time focusing on clinical care. Yet from your patient’s perspective, their experience extends far beyond the chair.
The patients’ perspective
As dental healthcare professionals, we dedicate our career and lives to care for our patients, often becoming so engrossed in our clinical responsibilities that we take for granted their individual experiences as patients. Recently, I found myself on the other side of the medical equation as a patient undergoing an elective medical surgical procedure. This … Read more
Do Not Let Your Patient Experience Go on Holiday
Best practices from the industry that knows hospitality best Before we know it, spring break will be in the rearview mirror, and we will be starting down the peak travel season. There is no time like the present to “borrow” from what our busy friends in hospitality have down to a science: the “guest experience.” … Read more
How to “Wow” and “Delight” Patients So They Become Your Biggest Fans
Getting patients in the door is just the start… Your patients are more than that; they also have the potential to be your biggest “fans” and your best “brand ambassadors.” And at first blush, it may seem the biggest challenge is getting the patient through the door. However, at this moment, the “real work” begins. … Read more
Does Your Patient Know What You Just Said?
Our job is to educate our patients regarding their dental needs and provide for their wants. Like any relationship, communication is critical for building understanding. I recall being in dental hygiene school, listening to one of my classmates explain to her patient that he had periodontal disease and needed scaling and root planing. He looked … Read more
The Patient Experience
Nowadays, we are providing more than dental appointments, we are providing patient experiences. The patient experience is more than a buzzword. It has been proven that positive patient experiences increase health outcomes and decrease patient complaints.1 What is the patient experience? Although there is no established definition, the patient experience is more than providing care; … Read more
Improving the Client Experience
What do you think of when you hear the words “client experience”? The client experience is defined in various ways, but a simple way to think of it is how the client feels. The term client experience is becoming the focus in health care as it has been shown to increase client satisfaction, staff fulfillment … Read more
Weekly Wisdom: The Patient Experience
In this episode of Weekly Wisdom, Dr. Ramez Salti discusses how to craft the best patient experience. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Improve Patient Experience: 7 Proven Tips for Dental Clinics
Did you know that 80% of patients will look for another clinic if you fail to provide a great patient experience and their expectations of convenience are not satisfied? That’s why it’s of an immense importance for dental clinics to strive at patient experience improvement. You might even have to reframe your work to satisfy … Read more
True Success, Giving Back.
In my personal and professional journey throughout of my life, I have discovered that giving back is the ultimate sign of true success. And in today’s world, we need to remember that we are all connected, in many ways. We are a society that makes decisions on how we feel and each individual is dealing … Read more
Client Experience in Oral Healthcare is the Doorway into Better Wellness
By occupation a dental hygienist, I see myself as the natural link between healthcare in its traditional understanding, and the ever-expanding sector – or industry – of wellness. This link embodies the multiple dimensions and nuances shaping the profile of the dental hygienist and oral healthcare of the future. We are clinicians, healers, healthcare providers, … Read more
Virtual Treatment Planning: 5 Tips for Providing a Convenient & Secure Patient Experience
In a (post) pandemic world, where the population is more aware of the risks of airborne transmission and “work from anywhere” has become de rigueur, some patients will avoid commuting to the dental practice as often. But that doesn’t mean a dental practice should give up on the relationships it has built. By utilizing remote … Read more
Weekly Wisdom: Interior Design, the New Necessity
Darcie Galbraith returns to Weekly Wisdom to discuss the importance of interior design at your dental practice to create the best environment for your staff and your patients! Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox each week!
How You as a Hygienist Can Improve the Patient Experience
Dental hygienists are a key part in ensuring that patients are satisfied with their visit at the dental practice. As a hygienist, you not only assist your patients with their oral hygiene, you also are responsible for helping educate them on oral diseases and how they can better care for their mouth. Here are 4 … Read more
7 Key Distinctions That Enhance the Patient Experience and Increase Case Acceptance
There are seven key distinctions that set the bar for consistently delivering an ideal new patient experience and increasing satisfaction, retention, and referrals. Making a “distinction” involves refining one’s thinking. Dentists are good at making clinical distinctions. For example, recognizing subtle aspects of occlusion that may alter restorative material decisions is a clinical distinction. However, … Read more
The Hygienist’s Pivotal Role in the Patient Experience
The hygienist plays such an integral role in the overall success of our relationship with our patients. From the work we provide directly with the patient, to the role we as hygienists play in passing the baton of goodwill to our doctors or business team members, how we execute each step of our hygiene appointments … Read more