Being the best can mean a lot of things to different people, but in general it means standing apart from peers and competitors by simply doing what you do more efficiently, more effectively, and more completely. When it comes to dental products this means making it easier to diagnose and treat patients and simplifying and … Read more
Most dental offices across Canada were severely affected by the pandemic lockdown period. However, although most are doing fairly well in the first 3 months after being reopened, there are lessons learned that are important to prevent future financial crises during these trying times. Cross our fingers that it doesn’t happen, but it is possible … Read more
Smile Studio Dental, located in Richmond Hill, Ont., wanted a unique “boutique hotel” design feel for their dental office. Serene, spa-like, sophisticated with restrained elegance are all terms that could be used to describe the result of the new concept. The 5,000-square-foot space has features such as two surgery suites and four operatories, DSD–Digital Smile … Read more
What are human resources? The first thing you may think of is a corporate department who hires, fires, pushes paperwork and manages payroll. Perhaps you associate this role as the “rule maker” or a department that only has a place within a larger, corporate environment. However, human resources is so much more. And yes, it … Read more
Regardless of whether you are just starting your business or already have an established business, the steps to building a great culture are the same! Step One: Clarify core values and eat, breathe and sleep them. In other words, live them by example modeling the waddle. I suggest limiting core values to no more than … Read more
In my 28 years practicing and lecturing internationally on orthodontics, I have seen tremendous outcomes and great failures – mine included! In celebration of National Orthodontic Health Month, I’d like to share a few of my key learnings in the field to help you deliver the ultimate ortho experience. Ask and actively listen As dental … Read more
Millennials approach dental care differently from previous generations, which makes it difficult for some of the more traditional practices to know how to appeal to this emerging segment. However, being able to successfully attract millennial patients is key to the success and growth of your dental office today and in the next few years. Here … Read more
With 40,000,000 Americans saying they’re scared of going to the dentist, attracting new customers (patients) isn’t exactly easy. You’ve somehow got to ease their fears whilst also convincing them that your practice is the right one for them. So how do you get the balance right? Social media can certainly help. But social media can … Read more
Michael Carabash Ontario Dental Lawyer, Practice Seller, DMC LLP “It was a Valentine’s day I’ll never forget,” recalls Michael Carabash. “I was visiting Dr. Ron and Vicky Giedraitis at their practice. The conversation somehow turned to Vicky’s elective double mastectomy. I had nothing to offer to the conversation, so I just listened and asked questions. … Read more
Gateway Pediatric Dentistry’s clinic has been serving Edmonton in their existing clinic for over 12 years. The clinic was beginning to show signs of wear and in need of a space renovation to keep brand pace with their other two locations. The existing waiting area originally was heavy with wood finishes and purple and green … Read more
Hardly anyone can claim to be unaffected by the Covid 19 pandemic. Even those fortunate enough to avoid illness have surely felt the economic pain. That is especially true of businesses that require personal contact – such as dental practices. Across North America, dentists have closed their doors to non-emergency patients, due to caution, mandates … Read more
Without a doubt, 2020 will go down as one of the most unique “leap years” in history: 28 days in February, 100 days in March, and 500 days in April and May. In March, the state of emergency was announced and dentistry closed its doors, ceased all elective dental procedures, laid off employees, notified the … Read more
We are approaching the last quarter of one of the most challenging years in history. Dentistry has finally reopened its doors for non-essential and elective care, while adapting the new operational standards. This new normal includes changes to the facility, training for team members, modifications to scheduling and the implementation of the COVID-19 contactless patient … Read more
Fear stops about 20% of patients from visiting the dentist. This statistic is pre-COVID-19, according to Mark S. Wolff, DDS, PhD, Dean University of Pennsylvania, School of Dental Medicine. In a recent webinar, Dr. Wolff shared, “Whether real or perceived, fear of the unknown, not knowing what to expect – not to mention fear of … Read more
Dental practices worldwide have adapted and adopted new processes, protective measures and steps within the patient appointment to align with recommendations, mandates and regulations that experts are instructing to keep doctors, team and patients safe during this time of COVID-19. As practices reopen and begin seeing scheduled patients once again, the questions are beginning to … Read more
Life Dentistry is a new 6-operatory, 2,300- square-foot dental clinic located in southeast Edmonton. The partnership of Dr. Brett Shkopich and Dr. Saud Ahmad included a vision that was dynamic in colour with timeless architectural features for their first clinic build. Life dentistry looks to pair life balance with inspiration from nature and integrated technology … Read more
Not everyone will come back. It’s a simple fact that every business owner must come to terms with, but the percentage for dental practices is higher than many industries. According to some reports, an attrition rate above 20% is normal.1 Of course, that means it is higher in some offices and lower in others. Improving … Read more
This month’s issue of Oral Health Office is a perfect snapshot of fall 2020, with articles on COVID-19, patient retention, and taking better advantage of social media. These are three separate pieces, but I can’t help but see the narrative thread connecting them. Putting the health and safety of our patients first has been a … Read more
Whether you’re a dentist, dental hygienist or assistant, you work in a fabulous profession! Dental professionals take care of people for a living, our industry is relatively recession-proof and the dental field enjoys a well-deserved prestige. While clinical practice can be very rewarding, it can also take a physical toll on our bodies with the … Read more
Infection prevention and control (IPAC) has never been discussed or read about more until now. The pandemic, caused by COVID-19, is having a devastating impact on our world. Will you and your staff carry on business as usual when you reopen? In principle, the answer to this question should be yes but the reality is, … Read more