Do you feel like you have a bad receptionist at your office? First of all, you need to know what defines a “good” and “bad” receptionist. Dr. Sanya Arora, dentist at Arora Dental & practice management consultant, shares what you must do to measure your receptionist’s work to figure it out. Let us know if … Read more
Peter Barry, a practice management coach and founder of Practice Mastery, discusses the evolving dental industry and the importance of creating a supportive work environment to attract and retain top talent. He advises on strategic planning and the value of genuine appreciation in fostering a fulfilling work environment. Newcom Media Inc · Episode 33 – … Read more
To ensure a smooth experience for both the patient being referred and the involved offices, it is crucial to avoid the following mistakes when collaborating with a specialty office.
The dental industry is entering a transformative era, driven by cloud-based practice management (PM) systems and artificial intelligence (AI). These technologies are reshaping how practices operate, enhancing efficiency, and elevating the patient experience. By 2026, forward-thinking practices that embrace integrated cloud and AI tools will enjoy measurable improvements in productivity, clinical accuracy, and long-term growth. … Read more
After decades of running thriving dental clinics, this couple had built what most would consider a financial success story. They had an eight-figure net worth, owned two successful clinics, and held several investment properties. To anyone looking in, they were the definition of success. Yet beneath the surface, they felt uneasy. Despite years of hard … Read more
Your dental website is not a digital brochure. It is your front desk, waiting room, and first impression all in one place. When it works, it builds trust fast, answers real questions, and makes it simple to book. When it does not, patients click away and call the practice down the street. Here are the … Read more
Everyone loves a good deal, and in 2025 promotions and discounts remain a powerful way to attract and retain clients. This infographic highlights key statistics on promotion outcomes, offers guidance on how to get started, and outlines the methodology behind successful campaigns.
This is where most dental clinics are struggling…the patient handover. Dr. Sanya Arora, dentist at Arora Dental & practice management consultant, describes a common mistake being made that is leading to patients not returning. Let this be a reminder to always walk your patients back to reception and make sure they are booked back. Subscribe … Read more
Dental patients no longer flip through phone books or rely only on referrals. They research online, reading reviews, comparing services, and searching Google for the most convenient clinic. If your dental practice doesn’t appear in those local searches, you’re missing out on a steady flow of new patients. Google’s local algorithm prioritizes dentists near the … Read more
Have you ever felt like you were standing on the brink of something bigger…ready to launch a new service, step into a new role, or chase down a big goal only to find yourself frozen by hesitation? If so, you’re in very good company. Most of us, whether in our personal lives or our businesses, … Read more
Picture this: you’re scrolling through your phone at 11 PM after a brutal 12-hour day, and another headline screams about AI taking over healthcare jobs. Your stomach drops. You spent eight years becoming a dentist, not a tech expert, and now everyone’s talking about robots doing root canals. Here’s the thing though—that fear you’re feeling? … Read more
Giving feedback the traditional way is dead; feedforward opportunities support the long life of your practice You know the importance of feedback from your patients. Regularly assessing how patients feel about your care and their personal experiences at your office is highly valuable. Otherwise, you do not know where you “stand” with those individuals who … Read more
A lawyer wouldn’t dream of giving away their time—so why do dentists keep doing it? Discover the overlooked strategy that makes every consultation count—and pay. A dentist and a lawyer were chatting at a party. Their conversation kept getting interrupted by people asking the dentist for free dental advice and describing their various ailments. After … Read more
The best performers incorporate the most components of previous setbacks into their efforts.The worst performers start completely from scratch and do not incorporate any components of failed attempts into later tries.Successful groups solicit and incorporate feedback from outside of their organization.Success are based on specific insights and lessons learned from past mistakes.
For many general dentists, “success” looks a lot like burnout. Your schedule’s full. Hygiene is booked weeks out. You’re staying late, working through lunch, and grinding through procedures day after day. From the outside, your practice looks healthy. But when you sit down to check your numbers, the profit margins tell a different story. Despite … Read more
Dentistry is rapidly changing with the help from new technology. Peter Barry, a practice success coach, discusses a new playbook for thriving and success in our rapidly evolving and technologically advancing profession. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Dr. Jordan Soll highlights the importance of building relationships with suppliers in the dental industry. He shares his twenty-year relationship with his dealer rep, who has been instrumental in his practice’s success, and provides tips for new dentists as they transition into practice ownership. Newcom Media Inc · Episode 29 – Behind every great dentist … Read more
Who moved my cheese—in my dental practice? Inspired by Spencer Johnson’s business classic —reimagined for today’s dental practice owners Your clinical skills didn’t shrink your schedule.Your patients didn’t disappear because of the economy.They followed someone willing to adapt while you clung to what used to work. Let me rip the Band-Aid off. This isn’t going … Read more
We live in a success-obsessed society. No one wants to be perceived as a “loser” or to let themselves or anyone else down. In fact, failure is not only something to avoid at all costs but something to fear. However, failures are also underappreciated. Since no individual or group is “perfect,” failure is inevitable. So, … Read more
The real reason your practice isn’t growing? Fear masquerading as caution. Businesses don’t collapse in a single moment—they erode by clinging to what once worked. Blockbuster didn’t die because of competition. It died because it stayed the same while the world changed. Blockbuster is a case study in denial. And here’s the hard truth: some … Read more