Next Gen of the Month is a monthly Q&A with a dental student or new dentist where we learn more about their experiences and accomplishments thus far in their dentistry journey. This month we are featuring Sara Arbabzadehbroujeni, a creative and patient-focused dental student at Dalhousie University School of Dentistry. She finds joy in hosting and … Read more
As dental hygienists, once a patient walks through your door and settles into your chair, something powerful begins to unfold. The During Experience is where trust is built—or quietly broken.
Wondering why new patients aren’t calling? They’re not calling anyone. Learn how Baby Boomers, Gen X, Millennials, and Gen Z each expect to book dental appointments differently.
On Track with KathleenYour monthly reset button for professional growth and personal well-being As dental hygienists, we often think of the appointment as starting when our patient sits in the chair. But from your patient’s perspective, their journey begins much earlier. The before experience—everything that happens leading up to the appointment—sets the tone for how … Read more
Patient surveys are key to improving oral health experiences, driving satisfaction and loyalty with measurable ROI. Effective surveys should be simple, concise, aligned with patient preferences, and integrated into broader marketing strategies to highlight strengths and address areas for improvement.
The demands and expectations for oral health care professionals are increasing. Patients are seeking high-quality care and personalized attention and education at an affordable cost
Staying connected with patients is essential for providing high quality oral healthcare. Dental practices thrive when communication is clear, relationships are strong, and patients feel informed about their treatment plans. Engagement supports better outcomes by helping individuals understand their oral health needs and feel confident about reaching out when concerns arise. Communication that builds trust … Read more
As dental hygienists, we spend much of our time focusing on clinical care. Yet from your patient’s perspective, their experience extends far beyond the chair.
before you invest in another scanner, marketing campaign, or consultant promising new patients, start with your front desk. Because if your phone calls fail, your marketing dollars and your new technology cannot save you.
This is where most dental clinics are struggling…the patient handover. Dr. Sanya Arora, dentist at Arora Dental & practice management consultant, describes a common mistake being made that is leading to patients not returning. Let this be a reminder to always walk your patients back to reception and make sure they are booked back. Subscribe … Read more
Which of your personality traits has helped you the most as a dentist? For Dr. Jeffrey Gurian, being an empath helped him be a better dentist by pushing him to create a safe and comfortable atmosphere for his patients. He helped form “better patients” that were less afraid during their appointments. Subscribe to Oral Health’s … Read more
Do you make sure to ask your patients, “Are there any further questions?” before ending their appointment? Dr. Sanya Arora, dentist at Arora Dental & practice management consultant, describes why asking this question is so important for building patient relationships. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox … Read more
How do you make sure your patients feel comfortable? Dentist and comedian Dr. Jeffrey Gurian shares a few tips on how he makes his more anxious patients feel at ease at his practice. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Fear of the dentist, or “dentophobia,” has been widely discussed within both the dental profession and general society, with extensive research conducted on the topic. In our recent survey of Canadian dental patients, 73% of respondents did not consider themselves to have a dental phobia. While this is an encouraging result, dental professionals must still … Read more
Building a legacy with purpose When I think about dentistry, I don’t think about teeth first. I think about people. I think about stories. Every patient who walks through the door carries a life in progress, shaped by resilience, uncertainty, and hope. Some smiles arrive easily. Others are hard-won. Each one holds meaning. I entered … Read more
Do you know the secret weapon to becoming a top dentist? While clinical skills are important, your soft skills will make you a successful dentist long term. Dr. Aisling Whitaker, CEO of Dental Hive, shares why good communication skills allow you to better connect with your patients and help them understand treatment plans. Subscribe to … Read more
Do you give a timeframe as to how long your work will last? If so, does that give patients the illusion that their dental work is under warranty for that many years? If it fails within that approx. time frame, are they expecting you to fix it for free? Dr. Sanya Arora, Dentist at Arora … Read more
Do you sit down or stand up during a hygiene check? Dr. Sanya Arora, Dentist at Arora dental & Practice management consultant, shares one her best tips for improving patient experience and all you have to do is take a seat. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your … Read more
Don’t just fit your patient into an appointment; adjust the appointment for your patient. This sentiment is relevant not just for the clinical aspects of an appointment but also the administration side. Most dental offices have a patient base that varies demographically, and often the different generations have different preferences. When we asked patients how … Read more
Have you engineered your schedule to maximize productivity? Peter Barry, a practice success coach, shares a few tips for managing your time at the office for a productive and successful day for you and your team. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!