Personally, bigger is never better. Customer service and the value of the enduser goes out the window in lieu of margins and bottom lines. Perhaps Bret W. Wise may see this as an opportunity to turn the corporate culture of Dentsply around, but I’m not going to hold my breath. We’ve become a market driven … Read more
Sun Dental Labs, a full-service US-based dental lab – has created the Find A Dentist Directory Program for their Sunflex® partial denture product. This is an online database of Sun Dental Labs’ dentists that will be found on www.sunflexpartials.com. “Our Customer Service Team receives daily calls from patients looking for Sun Dental Labs’ products,” states … Read more
I am obsessed with Apple as a company, as a culture, as the most innovative business to model in the past century and of course, I dress like Steve Jobs, granted several sizes larger. From Dental IQ – Jul 21, 2011 – for all those who thought I was meshugenah when I went on and … Read more
The Customer’s Point of View ANALYSIS BY: Linda McIntosh Introduction How often do we contact customer support thinking that our problems/frustrations are going to be solved only to realize it has only just begun? We’ve all been there. When we call support we want to be heard, understood and we want our problems solved quickly … Read more