You’ve Got “Private and Confidential” Mail: Managing Complaints from the RCDSO
Every dentist shudders when they think about it: You’re going through the mail for your practice and amidst junk mail and bills, there’s an envelope with the Royal College of Dental Surgeons of Ontario (RCDSO) logo in the top left corner. It’s marked “PRIVATE AND CONFIDENTIAL.” You open it and are shocked to learn that … Read more