Meet the new deal, same as the old deal…

By Jay Goltz (Editors note:  Marketing , good or bad,always comes to dentistry. We are prime targets for a “sell”.  Groupon is a new age manifestation of barter on one level and AMWAY on another. It’s worth checking into,however, CAVEAT EMPTOR.)  I have been reading with great interest (especially here) the stories of retailers sharing their … Read more

Levin Group launches dent biz newsletter

It’s been a while since I visited the Levin Group (http://www.levingroup.com); however, an article in Dr. Biscuspid caught my attention and a quick check of the group’s newly redesigned website proved most intriguing.  You should be able to receive the newsletter referenced below by contacting dentalbusinessreview@levingroup.com From Dr. Bicuspid: November 10,2010 — Levin Group is now publishing a newsletter … Read more

The whole tooth and nothing but the tooth

Mey Alhabib’s mice just might put the Tooth Fairy out of business. Alhabib (SDM’12,’14),a postdoctoral student and endodontic resident at BU’s Henry M. Goldman School of Dental Medicine, and her research supervisor, George Huang, the Herbert Schilder Chair in Endodontics and director of the school’s postdoctoral program in endodontics, have begun regenerating two major human … Read more

Ladders, Layers and Leadership – Part One

With all the technologic advances and sophistication coming to the fore in the dental armamentarium, the advancement and sophistication necessary to ensure their delivery to a consumer base faced with a schizophrenic economy is lacking.   Thanks to the invaluable and extraordinary contribution by Lisa Philp of Transitions Group North America, Mouthing Off presents a … Read more

Top 5 Social Media Myths Debunked

by Peter Wylie Published June 10,2010 It’s time to debunk the big myths that are keeping business owners and marketers on the social media sidelines. As with any new technology, social media has spawned its share of misconceptions and myths that keep people from interacting. Myth #1: My Customers Aren’t on Social Media Wow, if I had … Read more

Excellence through Customer Experience Management

The Customer’s Point of View ANALYSIS BY: Linda McIntosh Introduction How often do we contact customer support thinking that our problems/frustrations are going to be solved only to realize it has only just begun? We’ve all been there. When we call support we want to be heard, understood and we want our problems solved quickly … Read more