This past year has been the true test for many practices as to their efficiency, organization and marketing skills. Most survived. Many survived well. Some are still working on it. What is the biggest secret to flourishing and prospering against all odds? There are many, many vital parts to running a successful practice, such as … Read more
Part 2 – A Two Part Series Part 1 of this article introduced the benefits of several third-party software integrations. Part 2 continues by describing additional applications. Recall management The most effective applications target overdue and inactive hygiene patients with progressive messaging (multiple touch points) as their overdue (perio, recall and insurance interval) status changes. … Read more
This article is based on a review of the literature, personal communications with heating, ventilation and air condition (HVAC) experts, building contractors as well as information obtained from regulatory bodies. The goal is to create awareness on how construction of temporary walls and doors for aerosol generating procedures (AGPs) can cause inadvertent problems with air … Read more
The day your dental website goes live is an exciting milestone. Everything has been approved, reviewed for errors and optimized for Google. However, the website is not finished. Why? Because a website is never finished. It needs to grow and evolve with technology, as well as changes in your practice. Is your information still accurate? … Read more
There are seven key distinctions that set the bar for consistently delivering an ideal new patient experience and increasing satisfaction, retention, and referrals. Making a “distinction” involves refining one’s thinking. Dentists are good at making clinical distinctions. For example, recognizing subtle aspects of occlusion that may alter restorative material decisions is a clinical distinction. However, … Read more
THE WHY: Clinicians’ story Canary Dental has a unique story consisting of a hardworking husband and wife team who overcame multiple challenges to build their vibrant dream practice. Dr. Komal Lamba is the principal dentist and co-owner. She is an empowered and fearless female entrepreneur who balanced her business operations, Covid lockdowns and zoning challenges, … Read more
Is creativity important to you? Are you a creative person? If so, in what way? What defines you as creative? What makes you creative or increases your creative potential? How do you define creativity? Is creativity something that is just inherent to the way you operate, planned and strategic, or organic in that it just … Read more
You’re half an hour behind and you have three hygiene checks to perform. Mrs. Brown’s implant crown popped off while an assistant was taking an impression, not to mention the servers are down and the receptionists are panicking. Your heart is pounding, you’re getting heart burn, and your stress is overwhelming. What do you do? … Read more
Human resources (HR) can encompass a myriad of elements that build, support and drive the employment experience within an organization. From employee engagement to training and performance management, HR can be a creative and strategic partner in making your business thrive. However, and while not seemingly as exciting or sexy, one of the key elements … Read more
Part 1 – A Two Part Series Integrated Solutions that Improve the Patient Experience and Practice Productivity In recent years, heightened competition among dental practices across North America has caused a shift toward a more value-based and patient-centered care model.1 Out of necessity, it has made improving the patient experience a major objective for many … Read more
As a profession, we are currently in a fortunate position. Our practices provide us the ability to live a comfortable life, maximize our value when it’s time to sell, and leave a professional legacy in the communities in which we serve. Strong practice values continue to be supported, even in today’s challenging climate with goodwill … Read more
Good people are so hard to find!” “There are no good candidates out there.” “All the best ones are taken.” Do any of these hiring frustrations sound familiar? This has long been a common lament of hiring managers and dental office owners, and layering the COVID pandemic environment onto the situation has caused a historic … Read more
As we look back at the Internet landscape of 2020, to look forward to a more “precedented” (hopefully) 2021 from the get-go, online traffic has presented a silver lining. We’ve put a spotlight on a COVID-19’s impact on the Internet by the numbers: • 40% growth in overall Internet traffic (between February 1 to April … Read more
THE WHY: Clinicians’ story Dr. Michael Yang and Dr. Oliver Pin-Harry are the dynamic duo behind M Prosthodontics, the brand-new, contemporary facility that opened in February 2020 just prior to the first COVID-19 shut-down. Their journey started at their current Burlington, On. office, where the two aligned in their goal of opening a space in downtown … Read more
We wanted a fresh start – but it began with a fizzle. Does 2021 appear to be a 2020 on repeat? Starting with good physical health can influence good mental health. If you want to make 2020 be forgettable – make 2021 be unstoppable. 1. Visualize good things. Without a vision the people perish – … Read more
It was author Eric Dickey who coined the phrase, early is on time, on time is late, and late is unacceptable. Despite our access to multiple devices with alarms and reminders, many of us still find ourselves dashing into work, uttering a breathless apology to our colleagues and patients – who notably arrived on time. Why … Read more
I was reluctant to join Instagram (also called IG or Insta). I thought I was too old, too busy and that it wouldn’t add any value to my life. I expected it to be a platform where people show off filtered photos of themselves. I expected that it would be a mind-numbing way to pass … Read more
Estate planning is not a single, simple task. It can include a wide range of options and actions that you must implement to accomplish your goals. We will highlight some of the key options available to you and then prioritize the actions that you will need to take to develop your estate plan. What Are … Read more
The effects of the lockdowns, layoffs and massive public measures to contain COVID-19 will likely last long after any threat from the virus are gone. For many of our patients, working from home is still a fresh memory and for others it has become the new normal. As a result of spending more time at … Read more
On December 28, 2020, I received a text from Dr. Gurbaz Sandhu (GP, London and Port Elgin). Ontario had just entered into a strict lockdown. The media had been focusing on the bungled COVID-19 vaccine rollout, while infections and deaths continued to rise. “Could this be real?” I thought. “Perhaps a joke?” The photo was … Read more