Giving feedback the traditional way is dead; feedforward opportunities support the long life of your practice You know the importance of feedback from your patients. Regularly assessing how patients feel about your care and their personal experiences at your office is highly valuable. Otherwise, you do not know where you “stand” with those individuals who … Read more
A June 2025 survey by U.S.-based Rater8 found that 26% of patients reported that AI tools — including AI-generated review summaries and conversational assistants like ChatGPT — had directly influenced their choice of healthcare provider. This places AI on par with primary care referrals (28%) and healthcare review sites (29%) in terms of influence.“The traditional … Read more
Dirk de Lint, a partner at MBC Legal, discusses the importance of employment law and the duty of good faith for current and future dental practice owners. He shares advice for when to introduce employment contracts and suggests other tools available for managing terminations effectively, reducing costs, and mitigating risks. Newcom Media Inc · Episode … Read more
A lawyer wouldn’t dream of giving away their time—so why do dentists keep doing it? Discover the overlooked strategy that makes every consultation count—and pay. A dentist and a lawyer were chatting at a party. Their conversation kept getting interrupted by people asking the dentist for free dental advice and describing their various ailments. After … Read more
How do you make sure your patients feel comfortable? Dentist and comedian Dr. Jeffrey Gurian shares a few tips on how he makes his more anxious patients feel at ease at his practice. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
The best performers incorporate the most components of previous setbacks into their efforts.The worst performers start completely from scratch and do not incorporate any components of failed attempts into later tries.Successful groups solicit and incorporate feedback from outside of their organization.Success are based on specific insights and lessons learned from past mistakes.
With the federal government investing $13 billion over five years — starting in the 2023 fiscal year — and $4.4 billion annually thereafter into the Canadian Dental Care Plan (CDCP), some dentists might assume practice values are poised to rise. The reasoning is straightforward: more people will seek treatment, and those who previously paid out … Read more
Should you incorporate as a new dentist? Before you rush into incorporation, Sana Arshad, CEO and Founder of ADC CPA, shares what you NEED to know about debt, taxes, and costs involved. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
For many general dentists, “success” looks a lot like burnout. Your schedule’s full. Hygiene is booked weeks out. You’re staying late, working through lunch, and grinding through procedures day after day. From the outside, your practice looks healthy. But when you sit down to check your numbers, the profit margins tell a different story. Despite … Read more
Consider how many times you have checked your email today. In all likelihood, you have at least viewed several emails by now, if not crafted and sent several of your own messages. Email remains a powerful communication tool in our personal and professional lives, driving an average ROI of $36 for every $1 spent. In … Read more
Look, here’s something nobody tells you when you’re drowning in missed calls and double-booked appointments: that shiny new dental marketing strategy your consultant sold you? It’s worthless if patients can’t actually reach you when they try to book. You’re spending thousands on SEO, Google ads, and social media to drive traffic to your practice. But … Read more
Fear of the dentist, or “dentophobia,” has been widely discussed within both the dental profession and general society, with extensive research conducted on the topic. In our recent survey of Canadian dental patients, 73% of respondents did not consider themselves to have a dental phobia. While this is an encouraging result, dental professionals must still … Read more
You might be overlooking a key piece of the puzzle. In last month’s blog, I wrote about the growing need for team members to embrace ongoing skill upgrades. As I stated, there are estimates predicting that up to 65% of skills could turn over every 18 months. That’s a massive shift. We mentioned the risk … Read more
Dentistry is rapidly changing with the help from new technology. Peter Barry, a practice success coach, discusses a new playbook for thriving and success in our rapidly evolving and technologically advancing profession. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Shed imposter syndrome, gain self-confidence! The new and the unknown can be exhilarating, as well as terrifying. Regardless of our backgrounds and professional aspirations, it is normal to question one’s capabilities when first embarking on a career. When patients make comments like “you are too young to be a dentist” and question your abilities from … Read more
All dental professionals are familiar with the aches and pains that come from practicing dentistry. In a profession that requires extreme precision, often our ergonomics can take a back seat. Pilates can be extremely beneficial for all dental professionals, not just for their physical and mental health, but also for the longevity of their professional … Read more
We are getting this question more often from our dental clientele—why aren’t we posting to Instagram and TikTok? It’s a fair question and it’s easy to get swept up into the hype of social media today. So here is how we respond: Do you want to be flashy or do you want to have a … Read more
On the surface, the federal Canadian Dental Care Plan (CDCP) seems simple: uninsured Canadians earning under $90,000 gain access to dental care and dentists gain new patients.However, it’s not that simple, as the CDCP creates scenarios with nuances. Bernard Dolansky, senior national partner, transition consultant and salesperson, and Bill Henderson, broker and senior transition sales … Read more
Imagine stepping out of dental school, full of clinical knowledge, but you’re going into the operatory alone for the first time. The transition from academia to real-world dentistry is thrilling yet daunting, filled with unforeseen challenges in patient management, practice administration, and clinical decision-making. This critical phase, if unsupported, can overwhelm even the most promising … Read more
GET SMART As we step into the summer season, it’s a great time to reflect and set fresh goals. However, some methods of setting goals are better positioned for success than others. This is similar to how you may find some techniques or methodologies in your day-to-day practice consistently bear fruit, whereas others wither on … Read more