You’re half an hour behind and you have three hygiene checks to perform. Mrs. Brown’s implant crown popped off while an assistant was taking an impression, not to mention the servers are down and the receptionists are panicking. Your heart is pounding, you’re getting heart burn, and your stress is overwhelming. What do you do? … Read more
Human resources (HR) can encompass a myriad of elements that build, support and drive the employment experience within an organization. From employee engagement to training and performance management, HR can be a creative and strategic partner in making your business thrive. However, and while not seemingly as exciting or sexy, one of the key elements … Read more
Part 1 – A Two Part Series Integrated Solutions that Improve the Patient Experience and Practice Productivity In recent years, heightened competition among dental practices across North America has caused a shift toward a more value-based and patient-centered care model.1 Out of necessity, it has made improving the patient experience a major objective for many … Read more
As a profession, we are currently in a fortunate position. Our practices provide us the ability to live a comfortable life, maximize our value when it’s time to sell, and leave a professional legacy in the communities in which we serve. Strong practice values continue to be supported, even in today’s challenging climate with goodwill … Read more
Good people are so hard to find!” “There are no good candidates out there.” “All the best ones are taken.” Do any of these hiring frustrations sound familiar? This has long been a common lament of hiring managers and dental office owners, and layering the COVID pandemic environment onto the situation has caused a historic … Read more
As we look back at the Internet landscape of 2020, to look forward to a more “precedented” (hopefully) 2021 from the get-go, online traffic has presented a silver lining. We’ve put a spotlight on a COVID-19’s impact on the Internet by the numbers: • 40% growth in overall Internet traffic (between February 1 to April … Read more
THE WHY: Clinicians’ story Dr. Michael Yang and Dr. Oliver Pin-Harry are the dynamic duo behind M Prosthodontics, the brand-new, contemporary facility that opened in February 2020 just prior to the first COVID-19 shut-down. Their journey started at their current Burlington, On. office, where the two aligned in their goal of opening a space in downtown … Read more
We wanted a fresh start – but it began with a fizzle. Does 2021 appear to be a 2020 on repeat? Starting with good physical health can influence good mental health. If you want to make 2020 be forgettable – make 2021 be unstoppable. 1. Visualize good things. Without a vision the people perish – … Read more
It was author Eric Dickey who coined the phrase, early is on time, on time is late, and late is unacceptable. Despite our access to multiple devices with alarms and reminders, many of us still find ourselves dashing into work, uttering a breathless apology to our colleagues and patients – who notably arrived on time. Why … Read more
I was reluctant to join Instagram (also called IG or Insta). I thought I was too old, too busy and that it wouldn’t add any value to my life. I expected it to be a platform where people show off filtered photos of themselves. I expected that it would be a mind-numbing way to pass … Read more
Estate planning is not a single, simple task. It can include a wide range of options and actions that you must implement to accomplish your goals. We will highlight some of the key options available to you and then prioritize the actions that you will need to take to develop your estate plan. What Are … Read more
The effects of the lockdowns, layoffs and massive public measures to contain COVID-19 will likely last long after any threat from the virus are gone. For many of our patients, working from home is still a fresh memory and for others it has become the new normal. As a result of spending more time at … Read more
On December 28, 2020, I received a text from Dr. Gurbaz Sandhu (GP, London and Port Elgin). Ontario had just entered into a strict lockdown. The media had been focusing on the bungled COVID-19 vaccine rollout, while infections and deaths continued to rise. “Could this be real?” I thought. “Perhaps a joke?” The photo was … Read more
Capitol Dentistry is located in the hustle and bustle of pedestrian traffic of the Yonge and Eglinton area in Toronto. The design of the office was meant to present a strong visual for the passersby to look in, be intrigued by and remember the practice name and location. As this area has a lot of … Read more
COVID has fundamentally changed how we live and how businesses operate. It has taught us the importance of being resilient and to look for opportunities even in dire situations. As a result of COVID, many dentists have experienced: Working from home and providing teledentistry Renovating their home to facilitate a home office Buying personal protection … Read more
Our relationships in life are the result of how well we communicate and collaborate personally and professionally. When we communicate openly, positively and effectively, we inspire connections and build sincere, strong, sustaining relationships. What often sabotages successful relationships is our personal beliefs of right and wrong. Most of our beliefs can be traced back to … Read more
The start of a new year is an opportune time to assess your resources as you begin to execute your goals – one such resource being your pool of talent. The below are useful tips to keep in mind as you set out to add top performers to your roster in the year ahead. Actively … Read more
3/3 New Owner Pocketbook – A Three Part Series Some people will tell you that the recent and unprecedented pandemic has irreparably altered your ability to be financed for the undertaking of building a new practice. They are right that today’s reality has seen a big change in both VC (Venture Capital) and regular bank … Read more
For the last few years, it’s been a seller’s market when it comes to dental practice sales, due to too many buyers, not enough sellers, low interest rates, 100% bank financing and dental service organizations scooping up practices. These conditions have triggered bidding wars for certain highly sought-after practices. For example: In 2016, the best … Read more
By all accounts 2020 has been the year of COVID-19; sparking a global fear of catching the virus, with an ensuing wave of government-ordered economic shutdowns across most industries. These safety measures were primarily aimed at reducing the spread of the disease. However, it became increasingly clear that a lengthy global economic shut down comes … Read more