Health care administration has evolved drastically in the last generation, and the expectations about how health care providers communicate with patients ranks among the biggest of these changes. Numerous studies have shown that patient satisfaction depends upon the attitude that dentists and doctors bring to their work, while others have tied treatment outcomes to the … Read more
As a Design firm, it is quite remarkable to run into a client that has the wherewithal and fortitude for bold decisions in the conception of a new practice. From the very first meeting with Dr. Jack Slome, we at De Style Design knew, that the outcome of our collaboration on this project will be … Read more
…and Why You Should Thank Him Michele Lancia was a 48-year-old, generously-paid Restorative Dental Hygienist. She worked for Park Dentistry for eight years (after 11 prior years for the dentist from whom Allen Park bought the practice). When she quit, she was receiving $59 per hour1, and 200 hours of paid vacation time annually. … Read more
The best way to grab your attention for this editorial is to simply begin with the facts. One in three Canadians will experience a mental illness or substance abuse disorder in their lifetime. By the time Canadians reach 40 years of age, one in two have—or have had—a mental illness. Over 4,000 Canadians per year … Read more
Quite a few dental practices have set up Facebook pages in an attempt to promote their business locally. But, the majority of such pages have limited activity and an absence of social engagement. Enhancing the visibility of your practice’s Facebook business page and drawing the attention of the local client base can be a tough … Read more
Back in the day, when dentists weren’t even using gloves while treating patients, running a clinic was way simpler. It was less stressful as well. So many veteran dentists tell me they are grateful and lucky to be retiring soon – so they do not need to deal with the scrutiny clinics and owners are … Read more
You have successfully negotiated a Lease for your Practice, but that does not mean that you can just put it away and forget about it. Your Lease and your relationship with your Landlord require care and attention throughout the term of your Lease and particularly at certain critical milestones. As a practice owner and commercial … Read more
Recording accurate patient information is essential to the practice of dentistry and fundamental to the delivery of quality patient care. The dental record (aka patient chart) is the official source of all diagnostic information, clinical notes, treatment and patient-related communications that occur in the dental office, including instructions for home care, consent to treatment and … Read more
When it comes to current trends in dental office design – adjectives such as: professional, relaxing, polished and sophisticated may come to mind. Presentation and initial impression are paramount for establishing and retaining a solid client base. In the case of Lux Dental – it all started with the practice name. The client wanted to … Read more
Merely contemplating oral and/or maxillofacial surgery is often stressful and worrisome to patients about to undergo procedures. To reduce such anxiety and apprehension, the Davis Clinic in Vaughan, Ontario, was designed to exude a contemporary, inviting, and reassuring ambience. The clean, uncluttered design is evident immediately upon entering. Three-dimensional wall panelling behind the reception desk … Read more
Recognizing a recent shift in the way patients engage with their healthcare providers should play a significant role in the future success of any individual private medical practice, especially dentistry. The old adage that a patient will merely follow the advice and recommendations of their healthcare providers is no longer relevant. This shift in patient … Read more
LinkedIn’s CEO, Jeff Weiner, has developed a reputation as one of the “most beloved CEOs in the world”. Two sentences in one simple tweet proves just this – “Inspire, empower, listen and appreciate. Practicing any one of these can improve employee engagement; mastering all four can change the game”. My previous editorial in the March … Read more
Dentistry has long been a dynamic industry defined by ever-evolving technologies and trends. Managing to stay abreast with the latest treatments, technologies and practice management ideologies can be a full-time job. All too often the adoption of new technologies, designed to increase efficiency and to simplify processes for your practice, seem to have the opposite … Read more
Picture yourself about to begin the process of renegotiating your dental office lease with your landlord. It seems straightforward enough, right? You are going to propose a decrease in rent because your dental colleague next door is paying $2 less per square foot than you – now, this just doesn’t seem fair! You believe you … Read more
“I don’t know what the dentist expects of me” Has anyone in your office ever uttered this phrase? It is one of the most common statements we hear when working with offices struggling to achieve their full potential. When team members are unsure about your expectations, the result is usually too much open time, … Read more
Developing good habits is an incredibly important part of ensuring that your clinic maintains the best Infection Prevention and Control (IPAC) standards. However, this is often easier said than done. Upholding standards can sometimes feel onerous because current training programs available are not designed to be habit-forming. What’s Available Today for Dental Care Professionals Some … Read more
After 40 years of tenancy in a fifth-floor suite at the building on the north-west corner of Yonge and Lawrence, Luks Orthodontics, moved operations, a stone’s throw away, into a new modern store front space on Yonge Street just south of Lawrence Avenue. While it was difficult to leave the comfort of our corner office … Read more
We are still in the first quarter of 2018 and already we’ve seen enough stomach churning volatility in the stock markets to last the whole year. The month of January was euphoric, with both the Canadian and US market indexes hitting new highs. Then February crashed the party, sending stocks tumbling very hard and very … Read more
As the marketer of a Canadian dental practice, you naturally want to know why prospective patients call. However, this information doesn’t quite go far enough. You need data that you can act on as well. Before Call Intelligence, it was difficult to track the journey of people who found a business by using both the … Read more
You probably know that time and money spent marketing your dental practice is one of the wisest investments you’ll ever make – if it is effective. However, these marketing missteps can render your efforts ineffective, or worse. Legal and Regulatory Violations When most marketers discuss “rules,” they are referring to Google requirements, social media … Read more