Perhaps I am a bit of a contrarian, but when it comes to leadership today, I feel like I go against the grain – just a little! To me, leadership is not about things like empathy, empowerment or emotional intelligence (the Three “E’s”). Instead, leadership is about performance. The role of a leader is to … Read more
Since the onset of the pandemic, our personal and professional lives have been turned upside down in ways we could never have imagined. In addition to adopting rigorous health and safety protocols and procedures in our practices, we also go above and beyond in our daily interactions with our patients to ensure they feel safe … Read more
Being a boss is hard! Ask any business owner in any industry the most challenging aspect of running a business and they will all give you the same answer: people. As dentists, our focus is on seeing patients and we can easily overlook the most important aspect of being a hands-on business owner, which is … Read more
Running an efficient dental practice while keeping up with the advances of delivery of care during a pandemic can be an area that overwhelms many dental professionals. Whether you are a practice owner, administrative or clinical team member, being part of a successful practice is important to everyone. Working at a leading office allows one … Read more
The Oral Health Group has a fantastic resource on its site, curating several helpful news items and “what-comes-next” features all related to COVID-19. A number of the headlines reflect both frustration about the lack of clear reopening guidelines in different areas, as well as anxiety about the cost of reopening before patient capacity is back … Read more
A recent study from the Oral Health Foundation caught my attention. According to the study, evidence suggests that office workers are the most likely to eat sugary food and drinks as a result of stress – rather than those out of work. As a result, the Oral Health Foundation is calling for ‘stress-free working environments’ … Read more
Picture working in this environment: Your entire team, led by the office manager, has conspired against you. At lunch time, there is never a chair at the table for you. Sometimes, the lunch you have prepared has been thrown out and you are left hungry for the rest of the day! When team social events … Read more
Success is walking from failure to failure with no loss of enthusiasm – Winston Churchill This past February, Oral Health was invited to Henry Schein’s National Sales Meeting at the Scotiabank Convention Centre in Niagara Falls, Ontario – and it did not disappoint. On the opening night, the hockey themed event kicked off with more … Read more
Increased attention has been given to employee engagement and retention in recent years. Many practice leaders are now making it a top-priority, investing more time and resources into assessing and subsequently improving engagement among team members. And for good reason. It has long been suggested that engaged employees are more productive within—and loyal to—their organizations. … Read more
You want the best for yourself and your practice, but the first step toward getting there is developing the right mindset. Have you ever wondered what it takes to make it to the very top in dentistry? I’m not talking about being a great clinician and having a good practice, but really having it all: … Read more
Teamwork is the ability to work together toward a common vision. It’s the ability to direct individual accomplishments toward organizational objectives. Teamwork divides the task and multiples the success. There is something to be said about working collaboratively with your colleagues. Everyone wants to come to work each day to do a great job, feel … Read more
Developing an effective team can be one of the most crucial aspects of success in a practice. It takes time, as each member brings unique personality traits, preferences, styles and experiences to the team. It is a worthy investment, because once things gel, a team that works together effectively will benefit your practice operations and … Read more
What makes a successful dental practice? Sometimes the sales numbers are decreasing and you may wonder why your company is not reaching its potential. The reason for such a situation may be that your employees are not happy. So how do we increase the performance of the firm? The answer is to make your employees … Read more
Change is everywhere and especially in dentistry. How are you adapting to the changes and using them to be more relevant to your patients? Technology, as we all know, is revolutionizing what the dentist is able to accomplish in the clinical arena. We now have a multitude of diagnostic tools that only a handful of … Read more
As the old saying goes; “If you’re not growing, you are dying”. Constant and never-ending progress is the root cause of all success and fulfillment. The one percent of the population who succeed at the highest level all have one thing in common; they are willing to do whatever it takes to achieve their goals. … Read more
Do you ever wonder why your team isn’t performing at the level you envisioned? No matter what you do it seems as if there’s a missing piece to the ‘perfect team’ formula. With each new hire you’re hopeful, but you quickly realize that it’s the same problem with new people. Sound familiar? You’re not alone. … Read more
It is not too early to start planning for the last quarter of your Annual Plan, which truly feels like the last several miles of a marathon race. You have to make sure your long distance runners (aka, your team) have a workable strategy to cross the finish line at record pace, with an eye … Read more
I have just returned from the Speaking Consulting Network (SCN) meeting, held June 6th to 9th 2013, in Loveland, Colorado and what an amazing experience! Approximately 200 + dynamic, high energy and enthusiastic individuals gathered to mix, mingle, share, learn and laugh, focusing on building skills as speakers, consultants, authors and contributors. SCN was founded … Read more