The one true statement that can be said about working at the front desk of a dental office is that no two days are alike. Regardless of how organized you think you are, how detailed your to-do list is or how amazing you feel ready to take on the day when you walk in, things … Read more
Once your patient has accepted their recommended treatment plan and has signed a financial agreement, the scheduling of their treatment may begin. One of the biggest challenges that we see practices dealing with on a daily basis is how to effectively schedule to maximize the time and efficiency of the procedures while decreasing operator fatigue and enhancing … Read more
Confirmation overload is actually creating an opportunity for your patients to cancel, so the process has the opposite effect of what you would like to accomplish. An ineffective process can actually create holes in your schedule. Think about it, you are really telling your patient that you don’t trust them and you are certain that they are … Read more