Tablets in the Dental Office

In previous posts, I examined the advantages of having computers in the treatment rooms. While there are certainly many reasons for placing computers in a clinical setting, for many offices, space limitations have prevented some doctors from making this decision. Desktop computer systems are bulky and take up a considerable amount of space. The average … Read more

The “Third” Wheel

As many dentists are well aware, there are numerous integrated technology systems that are part of the modern dental practice. Few will argue that the Practice Management Software (PMS) is the most important component, as it ties many of these different systems together. PMS systems continue to improve themselves, but as most dentists know, those … Read more

Paperless Practice

Most dental practices have come to realize how quickly technology has become part of everyday life in the practice. Nowhere is this more evident than with practices that are trying to become completely paperless.The challenge for most offices is to develop the best plan on how to evaluate their current and future purchases to ensure … Read more

World Wide Web

Is Your Website Really Working? The world of websites and online marketing can be confusing. Dentists and their staff often feel like their website could be doing more for them, but aren’t quite sure how to determine this or what to do about it. The goal of this article is to provide some clear, easy … Read more

The “Lap” of Luxury?

In my last blog post, we explored the features of a server and how to choose one for a dental office. When it comes to the operatory, in recent years, many companies are recommending laptops as an alternative to the typical operatory computer, touting both the increased mobility and smaller space required as the primary benefits. In … Read more

To “Serve” and Protect

The modern dental office continues to evolve at a rapid pace. Many dentists are building or upgrading their practices to achieve their goal of a paperless or chartless system. There are many components to this, which includes electronic chart notes, digital charting, intraoral camera images, digital x-rays, and digital camera photos. As practices move towards … Read more

Backup Doesn’t Get you Back Up

One of the biggest mistakes that I see dentists making is how they backup their data. Pretty much all backup systems work: external drives, tape, CD/DVD, online…almost all will likely give you a proper backup of your data. However, that’s not the question to ask. The real question is, “If my server goes down, how … Read more

Answering Difficult Patient Questions with Great Answers

ANSWERING TOUGH PATIENT QUESTIONS WITH GREAT ANSWERS Why do I have to pay for an examination? In a clinical exam, the doctor diagnoses not just tooth decay and gum disease, but she looks for signs of potentially serious health conditions, including bone infections and oral cancer.  It’s the most important part of preventive dentistry, which … Read more

Confirmation Overload Causes Cancellations

Confirmation overload is actually creating an opportunity for your patients to cancel, so the process has the opposite effect of what you would like to accomplish. An ineffective process can actually create holes in your schedule.  Think about it, you are really telling your patient  that you don’t trust them and you are certain that they are … Read more

Drill – Fill – and Please Pay the Bill!

Do you go to your hairdresser or grocery store and leave without paying? Would you go to a restaurant, enjoy your meal and leave without paying?  Does any business do this, other than dentistry? Collecting money at the time of service is mandatory to keep your business running. All of your team members must to be … Read more

Stop Recommending Treatment and Start Prescribing Dental Care

Do You Want to Enjoy a Greater Level of Case Acceptance? Stop Recommending Treatment and Start Prescribing Dental Care When you make a recommendation it provides your patients with a choice. It may be what you recommend, but the patient doesn’t have to follow through with it. If you are recommending treatment, you are not … Read more

Mlog – Confirmation Overload Really Means “I Don’t Trust You”

I wish to thank Sandy Baillargeon for “stepping up to the plate”. Sunday morning outreach, Sunday afternoon, “we be done”. Very, very kewl and most appreciated. A .jpeg here, a bio there, and an MSWord file and Bob’s your uncle and Faye’s your aunt, you’re a MOUTHING OFF contributor. S.B., you’re the bomb! By the … Read more

Three Types of People to Fire Immediately

I wanted a happy culture. So I fired all the unhappy people.” —A very successful CEO (who asked not to be named) We (your authors) teach our children to work hard and never, ever give up. We teach them to be grateful, to be full of wonder, to expect good things to happen, and to … Read more

UBC program emphasizes practice management

By Rosemary Frei, MSc, DrBicuspid.com contributing writer January 19, 2012 — A Canadian university is offering a continuing dental education (CDE) program taught mostly by master of business administration professors that is tailored to dentists’ specific needs as small-business managers. Read full article

Most dental practices will encounter fraud

By Robert Selleck, January 17, 2012 – Dental Tribune America LITTLETON, Colo., USA: The potential for embezzlement and theft is a problem no business is immune to. And research shows that smaller businesses are more likely to experience problems than larger ones. For dental practice owners, it’s not just being small that increases risk. The … Read more

Dr. Howard Farran, Dr. Rhonda Savage and John Christensen to Headline at World Dental Forum 2012

May 31-June 3 convention in Hong Kong for dentists navigating an increasingly international industry SEATTLE, Jan. 12, 2012 /PRNewswire/ — Modern Dental Laboratory USA announces the addition of three key opinion leaders to the World Dental Forum 2012. Dr. Howard Farran, Owner, Founder and CEO, of Today’s Dental & Farran Media will be speaking about current trends in the U.S. dental market, including: Marketing; social … Read more

Educational and Networking Association for Dental Management Professionals – not in Canada, pity!

Red Bank, NJ – January 6, 2012 – The American Association of Dental Office Managers (AADOM) has launched a new version of their interactive website at www.dentalmanagers.com. The website has been completely revamped. It has a new, sleek look and it is more user-friendly and navigable. Prominent features include: the AADOM Member Spotlight which highlights an outstanding AADOM member each month, … Read more

There is a god; we made the New York Times Sunday Review

IT’S become commonplace to criticize the “Occupy” movement for failing to offer an alternative vision. But the thousands of activists in the streets of New York and London aren’t the only ones lacking perspective: economists, to whom we might expect to turn for such vision, have long since given up thinking in terms of economic … Read more