As a Dental CEO, decision-making is one of your primary responsibilities. No matter how collaborative a work environment you create (and you should create a collaborative work environment!), as the CEO, you are the ultimate decision-maker. Personally, I believe that great decisions are most likely to come from a CEO who understands the balance between … Read more
Online reviews can instill trust or alienate potential patients. They are the reality of today’s business. It does not matter if the company is built on the drive-thru model or on the delivery of exceptional dental care. What the healthcare consumer says about your practice online matters. Made in CA reports that: The power of consumer-to-consumer … Read more
I work as a university business professor and executive educator. Part of my job is to help others view organizational life from a broad range of perspectives. My classes focus on how an analysis of an organizational issue must be broad, insightful, and focused on helping. My participants and students work on developing the skills to … Read more
THE WHY: Background Story M City Dental has emerged as a newly opened dental healthcare gem in Mississauga, Ontario. Dr. Mahmoud Manzoor’s practice stands as a testament to a dream realized through years of dedication and commitment. From an early age, Dr. Manzoor felt his destiny lay in a journey toward dentistry. A teenage visit to … Read more
Buying a practice is a major decision, but when you pull the trigger on buying an existing practice, you get the opportunity to become an entrepreneur without starting an office completely from scratch. In today’s economy, I find myself encouraging first-time practice owners to purchase a practice rather than starting one up particularly if they … Read more
Commit or reinvest to tracking and measuring progress with these efforts. Ensure this progress is communicated to breath fresh life into sustainability programs.
In its quarterly Outlook Pulse Survey released April 2024, global financial services firm EY reports that the 1,200 CEOs surveyed worldwide prioritize AI transformation as an immediate productivity-boosting action and investment. In fact, 47% of those respondents anticipate investing in AI and other technologies over the next 12 months. Comparatively, 16% of those execs surveyed … Read more
Wondering how to include your family members in your dental practice sale so you can multiply the tax savings? Michael Carabash shares how you can take advantage of the capital gains exemption. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
THE WHY: Background Story Nestled in the vibrant heart of downtown Toronto, Sunset Dental Clinic is a testament to the vision and dedication of Dr. Sanaz Valadi. Her professional journey began after graduating dental school from the esteemed University of Tehran. For the next 13 years she owned a successful practice in Iran, where she honed … Read more
It is often said that being a dentist is a commitment to life-long learning…i.e. your education doesn’t stop when someone hands you a diploma at graduation. With the readers’ permission, I would like to amend that thought as follows: Upon retirement from practice, your obligation to educate extends to mentoring those who follow. Webster’s dictionary … Read more
Do not underestimate phone call etiquette and service. Ensure all, including new staff, know how to respond to calls. Support quality calls with regular training on phone call “hygiene” and standards.
Michael Carabash, lawyer with DMC, shares what you need to do in order to save money when selling your dental practice. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Ah, that personal touch! When was the last time you received a nice note instead of a credit card offer? You likely remember this treasured piece of mail because now it is so rare. Those handwritten notes are undoubtedly lovely, though. Your patients likely feel the same. It’s the little things that make them feel … Read more
Buying your own dental practice is no small feat. Many factors must be considered, which is why having help from a broker or lawyer is extremely important. In our latest survey of practising Canadian dentists, we looked at some current trends for when dentists plan on buying or selling their practices in terms of age … Read more
THE WHY: Background Story Swish Oral Care came to fruition through the collaborative, visionary thinking of five partners who had a burning desire to create a dental practice where “oral care meets self-care.” Dr. Zahi Shlah, Dr. Sahra Kanji, Dr. Tasneem Rhemtulla, Alim Kassam, and Adam Jiwani opened this Bridgeland, Calgary, start-up in June 2022. The … Read more
All Canadians are feeling the pressures facing the dental industry. Anecdotally, you might have heard a dental colleague recounting a fast-paced day in the clinic, struggling to accommodate the number of patients due to inadequate staffing. As a patient, you might have noticed a more rushed and tense environment compared to previous visits. Dental sales … Read more
Intuitively, we know that priority needs to be placed on recruitment, education, and practical training to meet the growing demand for jobs in the dental industry among Canadians. While it’s clear that expanding the pool of dental professionals will help alleviate the strain, there are notable concerns regarding traditional education programs. Geographic Limitations: Students are … Read more
Michael Carabash, dental lawyer, interviews retired dentist James Vassallo on how he spends his time post-dentistry. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
Do not panic. Reach, traffic, engagement, converation rates, and other indicators of social presence health can evolve due to many factors. See the silver linings. There are opportunities to market to specific changes in the market or economy. All social presences benefit from the occasional “check-up” or “touch-up.” Diversify content. Diversify platforms. Always be looking … Read more
Let’s review where your practice stands compared to others across Canada. Nearly half of dentists reported having between 1000-2000 active patients at their practice with the average revenue per patient being $1,189. Does that match your office or are you in the percent with less patients and lower revenue? Nearly 40% of dentists have an … Read more