First impressions matter. Whether it’s the first handshake, the first walk-through or the first “hello” in a phone call – they matter. Those firsts are how you base your opinion on an experience, and that’s what your patients are doing the moment they call your office or walk through the door. Visualize your office and … Read more
Read any business book, interview any business leader, ask any successful entrepreneur – what makes your business a success? Chances are, at least one of the following buzz-words are mentioned: Vision, mission, goals, values, culture, purpose. As business owners, we are all looking for those magic bullets that will instantly turn our businesses around, make … Read more
Every dental practice has key engines that drive and determine practice health, stability and longevity. These engines include building and maintaining a strong and thriving patient base, generating consistent and predictable revenue, efficiently managing expenses, and fostering effective communication. Ultimately, the goal of every successful dental practice is to provide patients with an exceptional experience … Read more
Those who choose to assume the risk of operating a small business rather than accept the security of a regular pay cheque are often passionate about what they do. Whether they are building a product or providing a service, they have often invested a great deal of time and money developing their expertise and are … Read more
In 1984, Oral Health, our monthly clinical journal, was 73-years-old and Dental Practice Management was born. DPM was meant to be the source for all things not clinical. Employer concerns, staffing, legal matters, marketing, finance, transitioning, office design were all topics for discussion in DPM. Not long ago, the magazine morphed into Oral Health Office. … Read more
Is this the end of professional corporations? It’s been over a decade since the government allowed non-dentist family members to become shareholders of a dentistry professional corporation (DPC). Just as the government gives, it can also take away. The introduction of new sweeping tax changes is causing frustration among many dentists and essentially reverses many … Read more
You don’t approach a cosmetic case with the intention of creating a smile that looks “okay,” or design a crown to fit “good enough.” Why should you settle for a profit margin that is “okay,” or practice growth that is “good enough?” The answer is that you shouldn’t, and you don’t have to. You can … Read more
Achieving and maintaining peak performance certainly involves a focus on marketing, operational efficiencies and controls and the use of new technologies. Often overlooked or neglected are the many legal relationships, agreements and statutory requirements that have over the years become all the more important in light of the recognition that dental practices are marketable assets. … Read more
When Dr. Lloyd Pedvis decided to open a new practice in a different demographic area from his previous location, his intention was to provide outstanding service by investing in state-of-the-art technologies, and to promote a sense of well-being for new patients by virtue of an inviting and comfortable environment. Because there was to be no … Read more
Live Long and Prosper Aurora Borealis Orthodontics is believed to be the world’s only Star Trek themed orthodontic practice, filled with authentic, screen-used props from all of the television series and motion pictures. Located in downtown Aurora, ON site started out as a bank/ financial institution. The office experience includes Federation, Klingon, and other alien weaponry and … Read more
The idea of this project is to create a dental office that is functional but at the same time, beautiful and relaxing for the patients. In most cases, patients are nervous when they go to the dentist, so we decided to provide a cozy, homey, and welcoming place that feels a lot less scary to … Read more
Continuing with our “I just want to be a dentist” series, downtime in the schedule is a burning issue for almost every practice. Addressing the issue of hygiene downtime is a high priority for everyone involved. An acceptable measurable percentage for non-productive time in hygiene is 5-8%. If the hygiene program is appropriately designed, the … Read more
Carestream Dental is pleased to announce that Satish Hemachandran has accepted the position of general manager of its practice management software business. In this role, he will be responsible for the overall strategy, resource allocation, operational execution and customer experience for dental practice management solutions (DPMS). “Satish brings a wealth of cloud and software industry … Read more
A Brooklyn dentist used unlicensed people to perform dental work in his office and sent the bills to Medicaid, the New York State Attorney General’s Office alleged Friday. Licensed dentist Joseph Shyknevsky, 46, of Brooklyn, was accused in an indictment of hiring people with no dental license and allowing them to perform dental work on … Read more
Sometimes a new patient may decide to make an exploratory visit to your dental office for an initial consultation. This is more likely to happen when you have a robust online presence through your website and social media, and enjoy high local search engine rankings for major keywords. These efforts could bring over a patient … Read more
Email overload is a common stressor in the modern workplace. If you feel that email is impacting your productivity, the following tips may help: Check email only a few times a day. Turn off e-mail alerts so you don’t have the temptation to read and respond to messages right away. Instead, check your e-mail at designated … Read more
Scoring is all part of our everyday life. We use scores and rankings to make our decisions, for example about where we shop, who we vote for, and what we aim for to improve, based on where we are in this moment in time (the GAP). Running a dental practice is no different and there are … Read more
Hiring the right employee is crucial for any business. In today’s postmodern world you can see turmoil and dramatic changes taking place. These are increasing in diversity, increase in consumerism, globalization, mobility of workers, decline of nuclear family and increased access to information. Boundaries and distinctions have become blurred. Because of these modern practices managing … Read more
What makes a successful dental practice? Sometimes the sales numbers are decreasing and you may wonder why your company is not reaching its potential. The reason for such a situation may be that your employees are not happy. So how do we increase the performance of the firm? The answer is to make your employees … Read more