How to maintain a good relationship with the patient Making collection telephone calls is critical for past due amounts that are owed to the practice by the patient. The goal of your collection calls should be to maintain a good relationship with the patient while letting them know that you expect payment from them. You … Read more
In the US, there has been a surprising level of shopping and switching health care insurance plans during this second season of renewals under Obamacare. Almost 1 in 3 changed plans on the public website for health care insurance (HealthCare.gov). And for those who switched, most saved money. We know that America is the land … Read more
The best endorsement for your dental practice can come not from paid advertising or other forms of promotion, but from your own patients. New patients will typically have a greater trust in the reviews, comments and ratings that other people provide about you. Therefore, one of your dental marketing goals must be to have people … Read more
Supporting and Enforcing Your Cancellation Policy.. One the quickest and easiest way to begin supporting your Cancellation Policy is to STOP accepting appointment changes and cancellations to be left with your service or on your voice message service! Many patients will leave a message after practice hours to avoid facing the music of their last … Read more
In his blog titled An Ounce of Prevention, Dr. Ashish Jha of the Harvard Medical School recently reported on his twitter poll of “what makes the best doctor.” The results had very little to do with health outcomes or technical skill, and more to do with the patient interface. See the key attributes of a … Read more