As discussed last month, we surveyed Canadian dental patients on their preferences and opinions when visiting the dentist’s office. When comparing the data to the survey conducted in 2019, there were a few changes that we wanted to highlight that demonstrate how the patient population is evolving. The number of patients attending appointments every 6 … Read more
Introduction The dental industry today is undergoing a sweeping transformation due to a convergence of factors that include increased public awareness of oral health, rapid advancements in clinical technology, instant access to information, evolving consumer expectations, and growing competition1. For practicing dentists, this shifting landscape brings considerable pressure to adapt, as well as the realization … Read more
Tobacco cessation is an incredibly complex topic for dental professionals. In the most recent years, the focus on tobacco transitioned into the focus of marijuana and e-vape use. This transition quickly suppressed the topic, making it more and more difficult to have this conversation in a clinical setting with fellow colleagues and patients. As dental … Read more
We don’t know what we don’t know Society and Community Short-comings In 1998, Canadian media reported that over 69% of all Children’s Aid Society1 children had been abused. In April 2024, Nova Scotia Justice Minister Brad Johns stepped down from cabinet2 after saying he did not believe domestic violence (DV) is an epidemic, even though the province’s … Read more
Maintaining a steady flow of patients is essential for your dental practice’s growth and success. However, even the most dedicated practices can face the challenge of inactive patients who have fallen out of regular care. This is where a well-executed dental patient reactivation campaign can make a huge difference. In this guide, we’ll explore eight … Read more
Dr. Sanjukta Mohanta shares a few tips on improving communication and trust with patients as their dentist. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
The value of a guide to building truly rewarding programmes Loyalty programs are big business and are no longer just the domain of restaurants and retailers. More service providers, including those in health care and wellness, are reaping the opportunities associated with strategically endearing existing clients and patients, attracting new “advocates,” and so much more. … Read more
Effective communication is paramount in the intricate and complex domain of clinical practice management. It is essential for fostering trust among patients, promoting staff cohesion, and creating a positive practice atmosphere. While verbal communication is undoubtedly important, the significance of nonverbal cues, particularly body language, cannot be overstated. It is the unspoken language that can … Read more
Teledentistry services were valued as a $1.2 billion (USD) industry in 2021. They are expected to grow annually by 16% from 2022 to 2030.
Introduction: In today’s healthcare industry, patients have access to a wide range of medical practitioners and facilities to choose from. This abundance of options brings up a pertinent question: Is it necessary for a doctor to possess commendable sales skills in order to run a successful practice? The current healthcare landscape presents both challenges and … Read more
Introduction In the labyrinth of healthcare, a concerning shift has begun to surface – a shift from the noble pursuit of quality care to a relentless focus on quantity in the name of business. As practitioners, advocates, and consumers of healthcare, we must critically examine this trajectory, for it threatens to undermine the very essence … Read more
Patient retention is a critical aspect of any healthcare practice. Beyond providing effective treatment, maintaining a strong, long-term relationship with patients is the key to their well-being and the success of your clinic. In this article, we’ll explore strategies to keep patients engaged and satisfied, preventing them from drifting away after their treatment is complete. … Read more
Words matter. Healthcare communications and marketing embody the importance and power of word choice. We generally encourage aligning marketing communications with how you engage with your patients during appointments. So, it is also advised to revisit how you communicate with patients in the first place, especially when using such authentic and helpful word choice and content … Read more
Keep Your Most Important Instrument Sharp with these Tips Where would we be if, suddenly, we could not communicate with each other? Life as we know it would grind to a halt – businesses could not run, traffic could not flow, and families and livelihoods and dreams would never be the same. Communication is the … Read more
I used to have nightmares that my teeth were falling out of my mouth. Then I would wake up, rush to the mirror, and count my teeth. I would say to myself, “Yup, all still there. I guess that perio patient is still on my mind.” I haven’t had that nightmare in a while. Maybe … Read more
Getting patients in the door is just the start… Your patients are more than that; they also have the potential to be your biggest “fans” and your best “brand ambassadors.” And at first blush, it may seem the biggest challenge is getting the patient through the door. However, at this moment, the “real work” begins. … Read more
Our job is to educate our patients regarding their dental needs and provide for their wants. Like any relationship, communication is critical for building understanding. I recall being in dental hygiene school, listening to one of my classmates explain to her patient that he had periodontal disease and needed scaling and root planing. He looked … Read more
Confession. I eat chocolate every day and I don’t feel guilty. I also don’t make my clients feel guilty about having a sweet tooth. That’s because I know how to decrease the harm from sweets on my teeth and I tell my clients how to do the same. We all have bad habits that we … Read more
Because of the special relationship that exists between a healthcare provider and a patient, dental practices must be dedicated to the well-being of their patients. The duty of healthcare providers obligates the entire dental office team to treat patients with dignity. Unlike the transactional relationships that may exist in non-healthcare retail sectors, clinicians and team … Read more
In this episode of Weekly Wisdom, Dr. Ramez Salti discusses how to craft the best patient experience. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!